Customers’ expectations are higher than ever. We look at 10 customer services mistakes SMEs regularly make.
Last December, Director magazine asked whether non-executive directors were too slow to act when crisis loomed in the banking sector. Here five experienced NEDs outline how their role should work and comment on the robustness of the relationship between non-executive directors and corporate governance in the UK
Sir Andrew Likierman
Professor, London Business School
Good non-executives are defined […]