Experts and entrepreneurs reveal how businesses can improve their approach to customer service
Azerbaijan is a young entrepreneurial nation with strong prospects a warm welcome for British businesses
Can the new chairman of Liverpool FC, Martin Broughton, reward the fans’ fervour by kickstarting a new golden age on Merseyside?
As the power of social media increases, so does its negativity – and its potential damage to reputation. How can brands fight back? By learning to convert criticism into meaningful customer relationships, says David Woodward
In March, Twitter co-founder Evan Williams took to the stage at the Texan technology festival SXSW to deliver his vision of the […]
Companies should watch out for evidence of corruption and bribery throughout the supply chain, or risk severe punishment
Doing the unexpected is what creates competitive advantage, so why not extend this thinking to your PR strategies?
Customers’ expectations are higher than ever. We look at 10 customer services mistakes SMEs regularly make.
Twitter is a great tool that can help your company win new fans. We look at the 13 golden rules that make Twitter work for you.
Recession plus redundancies equals risk for ill-prepared directors. But if you tick all the right boxes when you handle job losses you’ll avoid a costly day in court
Businesses have more choice when it comes to booking their travel, but the array of opportunities has made it harder to know that they are getting the best deal
Last December, Director magazine asked whether non-executive directors were too slow to act when crisis loomed in the banking sector. Here five experienced NEDs outline how their role should work and comment on the robustness of the relationship between non-executive directors and corporate governance in the UK
Sir Andrew Likierman
Professor, London Business School
Good non-executives are defined […]
Politicians want more public-sector contracts to go to small businesses. But small businesses are often reluctant to submit tenders. What’s the solution to the great public sector procurement problem?