Good management is critical to society. We are only as good as our organisations. It's almost impossible to step out of the house without relying on some sort of organisation. Everything is organised. We're born in a hospital and buried by a funeral home.
After 100 years of study, we don't have a better grasp of management. In fact, we've stopped bothering to find out. In almost any other field in the social sciences there are hundreds of researchers. In management, I struggle to think of two others who have dedicated their careers to it. It's like we are afraid to study managers, as if they are gods and we dare not ask questions of them. As a result, the practice of management has deteriorated.
This has been made worse by a focus on leadership. The separation of leadership and management is dysfunctional. You can't have a leader who doesn't manage because he won't know what's going on and you can't have a manager who doesn't lead because that would be demoralising.
Leadership is focused on the individual. Show me a leader and I'll show you followers. What we need is "communityship". Organisations are communities of people, not collections of human resources.
The press are partly responsible, because they like to describe success as the result of one person's achievement. If a company succeeds, the chief executive is a genius. And they like the hype that surrounds a dramatic leader such as Donald Trump.
There's also the pressure of market forces,
a focus on shareholder value and quarterly returns. It's ridiculous. Can a company employing 100,000 people be judged on its performance from January to April? It's like the Titanic measuring its course every 200 metres. It's a joke.
There are plenty of people running companies and managing with good common sense. But a lot of companies would do well to get off the stockmarket and away from the pressure of those kid analysts who have no depth of knowledge and little real idea what they are talking about.
Anyone who thinks we are coming out of this crisis is wrong. It is absolutely and utterly not over. This is not a financial crisis, it is a management crisis. Who on earth was managing those banks? You didn't need to be a genius to see how bad those mortgages were.
The problems are much worse in the US and the UK. As
a result, it will take the US and UK longer to recover. The management crisis is nowhere near as bad in Canada, continental Europe and Asia.
Technology always reinforces the idea of the individual over the community. Take the car as an example. When was the last time you were tailgated on the sidewalk? People are too polite for that, and yet in a car it's every man for himself. In the same way, people are not creating communities through computers. The likes of Facebook and Linkedin are networks not communities. It's too easy to opt out.
People want to control bonuses, when the whole idea of a leader prepared to single themselves out for a bonus shows they are incapable of leadership. Bonuses should be eliminated. Anyone expecting a bonus should be ineligible for a job as CEO. Now CEOs are being paid retention bonuses. That means getting paid a bonus for not leaving your job. That's just insane.
